Terms and Conditions

Welcome to Ekho. These Terms and Conditions govern your use of our website — www.ekholanka.com — and the purchase and sale of products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.

1. Use of the Website

• You must be at least 18 years old to use our website or make purchases.
• You are responsible for maintaining the confidentiality of your account credentials, including your username and password.
• You agree to provide accurate, current, and complete information during registration and checkout.
• You may not use our website for any unlawful, fraudulent, or unauthorized purpose.

2. Product Information and Pricing

• We strive to ensure that all product descriptions, images, and pricing details are accurate. However, errors may occur, and we do not warrant the completeness or accuracy of any information on the site.
• Prices are subject to change without prior notice. Promotions and discounts are valid for a limited time and may include specific terms and conditions.
• In the event of a pricing or stock error, we reserve the right to cancel or adjust orders accordingly.

3. Orders and Payments

• By placing an order on our website, you are making an offer to purchase the selected products.
• We reserve the right to accept, refuse, or cancel any order at our discretion — including cases involving stock availability, pricing errors, or suspected fraudulent activity.
• You agree to provide valid and up-to-date payment information and authorize us to charge your selected payment method for the total order amount, including applicable taxes and shipping fees.
• Payments are processed securely through trusted third-party payment gateways. We do not store or have access to your full payment details.

4. Shipping and Delivery

• We aim to ensure timely and reliable shipping of your orders.
• Shipping and delivery times are estimates only and may vary depending on your location, courier delays, or unforeseen circumstances.
• Ekho is not liable for delays caused by courier services, customs processes, or other factors beyond our control.

5. Returns and Refunds

Our Returns and Refund Policy outlines the process and conditions for returning products and obtaining refunds. Please refer to the policy available on our website for full details.

6. Intellectual Property

• All content on this website — including text, images, graphics, logos, and designs — is the property of EKHO VENTURES (PVT) LTD or its licensors and is protected by copyright and intellectual property laws.
• You may not copy, reproduce, distribute, or modify any content without our prior written consent.

7. Limitation of Liability

• In no event shall EKHO VENTURES (PVT) LTD, its directors, employees, or affiliates be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
• We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of any products sold through our website.
• Your use of the site and products is at your own risk.

8. Amendments and Termination

We reserve the right to update, modify, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically for any updates. Continued use of the website after changes constitutes your acceptance of the revised terms.

9. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Last Updated: October 20, 2025